Systems Engineer - Service Desk

NSR Business Solutions | Mount Pleasant, WI

Posted Date 6/30/2024

Your Mission (If you choose to accept it) … is to be responsible for all the service and support needs for our clients, including workstations, servers, network, printer and vendor specific hardware and software.

Primary Responsibilities:

  • Provide world class IT support to our clients and their employees
  • Assist Junior Systems Engineers with escalated service tickets
  • Work with all personnel, outside contacts and vendors, to satisfy client needs and achieve company goals
  • Identify areas of improvement for our clients and assist in creating and implementing the best solutions

Additional Responsibilities:

  • Translate from user explanations of issues to a technical description and vice versa
  • Submit quote requests for replacement or additional parts and service
  • Provide support required to close service tickets promptly, within the SLA and to the satisfaction of the client
  • Escalate service requests that cannot be completed within SLAs to Senior Systems Engineers
  • Provide detailed SLA debrief and reports of services calls for future enhancements


  • Proficiency in Windows Server administration (Active Directory Group Policy & Powershell Scripting experience a plus)
  • Proficiency in Microsoft Cloud administration (Office 365 & Azure experience a plus)
  • Proficiency in Virtualization Platform administration (VMware ESX experience a plus)
  • Proficiency in Basic Routing, Switching, WAN, VPN, and other infrastructure technologies
  • Proficiency in Firewall technologies (WatchGuard experience a plus)
  • Proficiency in Switching technologies (Cisco Small Business and Aruba experience a plus)
  • Proficiency in Wireless technologies (WatchGuard experience a plus)
  • Proficiency in Backup & Disaster Recovery technologies (Axcient or Snapshot based experience a plus)
  • Proficiency in IT Security technologies (EDR & SIEM experience a plus)
  • Some experience or past involvement in systems design, planning, and implementation a plus
  • Strong written and verbal communication skills and an ability to self organize

Associate's degree (A. A.) or better from an accredited college or technical school or 3+ years of related experience in a Microsoft network environment. 

More About Us:

Based in Mount Pleasant, Wisconsin, NSR provides comprehensive technology solutions and outsourced IT to small- and medium-size businesses. Our focus is providing our clients and employees with positively uncommon service.

Why become One of the Team?

  • Gain experience on a wide variety of new technologies.
  • While helping improve businesses in southeastern Wisconsin.
  • In a laid-back atmosphere.
  • With a team of incredibly talented, and fun-loving individuals.
  • And an awesome gaming center (ping pong, pinball, pop-a-shot, and more!).

Why Else?

NSR provides our employees the best tools for the job and invests in their infrastructure. We have been in business for over 20 years and are investing to grow like crazy! We offer:

  • Competitive salary based on experience and qualifications.
  • Health, vision, and dental benefits.
  • 401(k) Plan with match.
  • Holiday, vacation, and paid time off.
  • On the job training and support with company paid certification training materials and testing.
  • Fun working environment and culture.

NSR is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Salary70,000.00 - 90,000.00 Annual
Information Technology
Employment Type

Share this job