Your Mission (If you choose to accept it) … is to be a technical lead on our service team, from helping architect solutions, to overseeing their implementation, to being a last line of defense for our service desk.
Primary Responsibilities:
- Provide world class IT support to our clients and their employees
- Assist our Service Desk with escalated, high priority, or security event service tickets
- Assist with pre-sale engineering performing system design and effort estimates as required.
- Act as a project lead for our clients IT implementation projects, be they small or large.
- Work with all personnel, outside contacts and vendors, to satisfy client needs and achieve company goals
- Identify areas of improvement for our clients and assist in creating and implementing the best solutions
Additional Responsibilities:
- Provide support required to close service tickets promptly, within the SLA and to the satisfaction of the client
- Provide detailed SLA debrief and reports of services calls for future enhancements
Qualifications:
- Proficiency in Windows Server administration (Active Directory Group Policy & Powershell Scripting a must)
- Proficiency in Microsoft Cloud administration (Office 365 & Azure experience a must)
- Proficiency in Virtualization Platform administration (VMware ESX or relavant experience a must)
- Proficiency in Basic Routing, Switching, WAN, VPN, and other infrastructure technologies
- Proficiency in Firewall technologies (WatchGuard or relevant SMB firewall experience a plus)
- Proficiency in Switching technologies (Experience with VLANs, QoS, and other advanced switching techologies is important)
- Proficiency in Wireless technologies (WatchGuard or relevant SMB manufacturer experience a plus)
- Proficiency in Backup & Disaster Recovery technologies (Axcient or Snapshot based experience)
- Proficiency in IT Security technologies (EDR & SIEM experience a plus)
- Experienced in systems design, planning, and implementation
- Strong written and verbal communication skills and an ability to self organize
Education:
Associate's degree (A. A.) or better from an accredited college or technical school or 3+ years of related experience in a Microsoft network environment.
Transportation:
A qualified applicant will have a valid drivers license, reliable car, and proper car insurance. This position will require travel no greater than 1 hour from our offices in Mt. Pleasant, WI up to a few days a week depending on project needs and workload.
More About Us:
Based in Mount Pleasant, Wisconsin, NSR provides comprehensive technology solutions and outsourced IT to small- and medium-size businesses. Our focus is providing our clients and employees with positively uncommon service.
Why become One of the Team?
- Gain experience on a wide variety of new technologies.
- While helping improve businesses in southeastern Wisconsin.
- In a laid-back atmosphere.
- With a team of incredibly talented, and fun-loving individuals.
- And an awesome gaming center (ping pong, pinball, pop-a-shot, and more!).
Why Else?
NSR provides our employees the best tools for the job and invests in their infrastructure. We have been in business for over 20 years and are investing to grow like crazy! We offer:
- Competitive salary based on experience and qualifications.
- Health, vision, and dental benefits.
- 401(k) Plan with match.
- Holiday, vacation, and paid time off.
- On the job training and support with company paid certification training materials and testing.
- Fun working environment and culture.
NSR is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.