Guest Services Attendant

Job Summary

Guest Services Attendant is responsible for overseeing the daily operations for Guest Services to include: guest services desk, facility and slide attendant for daily operations and events.

Salary:

• Year 1 Attendant: $12.55/hr.
• Year 2 Attendant: $12.80/hr.
• Year 3 Attendant: $13.05/hr.
• Year 4 Attendant: $13.32/hr.

Key Responsibilities

Guest Services:

• Meet and greet all guests of the Aquatic Center with positive, friendly greeting.
• Check-in seasonal members, daily guest, program participants and rentals.
• Facilitates seasonal and daily passes, program registration, facility reservations and pos transactions.
• Handles and resolves guest concerns and informs supervisor of unusual situations or unresolved issues.
• Answers phones calls professionally.
• Accurately enters data in computer, maintains cash drawer, run reports, settle cash drawer and deposits.
• Keep lobby area, restrooms, and locker rooms clean and orderly.
• Duties include the Guests Services Desk, along with assisting with Facility and Slide operations.
• Assist in concessions, when needed.

Customer Service:

• Provides excellent service to members, guests, and program participants.

Accurate Cash Management:

• Verify cash drawer at the start of shift.
• Effectively manage cash drawer during shift.
• Must accurately process transactions on computer, ringing sales into POS cash register.
• Perform cash drawer reconciliation at the end of the shift, with lead verifying cash drawer and shift drop.

Operate Guest Services Area:

• Ability to operate and follow all guidelines provided in the Guest Services Manual.
• Responsible for all opening, shift and closing procedures.
• Responsible for cleaning checklist, keeping the concession area neat and presentable, to include cleaning counters and equipment, disposing of trash and cleaning surface areas.
• Keep lobby area clean and disinfected for guests, wiping tables, emptying garbage cans, and picking up garbage in the lobby.
• Able to operate and clean all guest services equipment.
• Follow all procedures and personal hygiene policies (hand washing, jewelry, hair).
• Must remain knowledgeable of daily operations by reading the Communication Log Book each and every day you work. This will provide new information, policies and procedures for the guest services staff.
• Conduct walk through of the restrooms and locker rooms, picking up garbage and reporting any issues to the Guest Services Lead or Supervisor on duty.

Work Schedule Shifts:

• Ability to work all schedule shifts.
• Responsible for working scheduled shift.
  • If unable to work shift, secure a sub or notify supervisor or lead in a timely manner.
• Submit work availability in timely manner.

Supervision Received: Receives supervision from the Guest Services/Concessions Attendant Supervisor & Recreation Program Manager.

Qualifications

• Must be at a minimum of sixteen (16) years of age with preferred cash handling experience.
• Ability to work with public in a fast-paced environment.
• Customer service experience, friendly, and courteous.
• CPR-AED certification.

Knowledge Skills & Abilities

Physical and Mental Certifications:

• While performing this job, the employee is required to speak and listen, stand, walk, use hands, sit, stoop or kneel, bend and lift and/or move up to 20 pounds.
• Specific vision requirements include, distance, color vision, peripheral and depth perception and ability to adjust focus.
• Workers are allowed and encouraged to use mechanical or manual assists for lifting above 20 lbs. as a guideline.
• Worker must be able to follow directions with safe follow through and exercise good judgment and safety awareness.
• Reasonable accommodations may be made to enable individuals with disabilities.

Environmental Considerations:

• While performing this job, the employee is required to speak and listen, stand, walk, use hands, sit, stoop or kneel, bend and lift and/or move up to 20 pounds.
• Workers are allowed and encouraged to use mechanical or manual assists for lifting above 20 lbs. as a guideline.
• Worker must be able to follow directions with safe follow through and exercise good judgment and safety awareness.
• Reasonable accommodations may be made to enable individuals with disabilities.

Safety and Facility Requirements:

• Assure a safe and hazard free environment by inspecting and taking the necessary action to correct and safeguard against potential problems and/or accidents.
• Must comply with all safety policies and procedures now in effect or adopted in the future.
• Worker must be able to follow directions with safe follow through and exercises good judgement and safety awareness.
• Worker will use all required PPE.
• All unsafe conditions are to be reported to your supervisor immediately.

Staff Incentives:

• Free family membership to the SC Johnson Community Aquatic Center.
• $50 early sign-on bonus if accepted by April 1st (awarded mid July)
• $50 bonus for returning staff (awarded mid July)
• $100 referral bonus for each new staff member referred and hired (awarded mid July)
• $200 end of season bonus for those averaging 20 hours for 10 weeks or $500 end of season bonus for those averaging 35 hours for 10 weeks.
• Will receive time and a half if scheduled to work on a holiday (Memorial Day, Independence Day, Labor Day).

*In order to receive any incentive bonuses, you must be an active employee at the time of distribution otherwise it will not be awarded to you.*

This description has been prepared to assist in properly evaluating various classes of responsibilities, skills, working conditions, etc., present in the classification. It is intended to indicate the kinds of tasks and characteristic levels of work difficulty that will be required of positions that will be given this title. It is not intended as a complete list of specific duties and responsibilities. Nor is it intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of a similar kind and level of difficulty.

EMPLOYEE BENEFITS
ON CALL AND SEASONAL EMPLOYEES
(For a complete list of benefits, refer to the Human Resources Policy Manual)

.Overtime Pay:

• Time and one half regular rate of pay for all hours worked in excess of forty hours per week.

• WDC is adminstered by ETF, the same administrator as WRS, Wisconsin Retirement Systems. You can invest with Nationwide, WDC, or both as long as you do not exceed the annual contribution limit. The contribution limit for 2022 is $20,500.00.