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Operations Specialist
Express Employment
|
Racine, WI
Posted Date
10/01/2024
Description
Customer Service
Answer phone calls from internal and external customers and work through any issues that arise Enter shipments
Respond to emails in a prompt matter and enter information
Provide quotes for special projects and requests
Provide quotes when requested
Track delivery appointments
Schedule delivery appointments
Communicate shipment information
Respond to customer inquiries in a timely manner
Engage in active listening, confirm/clarify information that customers may need
Resolve customer requests that may conflict with other due dates
Ability to diffuse situations that may involve angry customers
Build lasting relationships with customers based on trust in providing quality service
Utilize Crown Data Systems and other servers/tools
Take part in training and other learning opportunities that expand knowledge within the company and the position.
Coordinate shipment requests with pre-set routes
Report and investigate damaged or short shipments
Dispatch
Correspond with all outside drivers, copy down license information
Be cognizant of time as well as location of all drivers throughout the day. This is to make sure we are Prepare, fix, audit and or create jobs for drivers
Keeping up with time sensitive in/and or outbound shipments.
Communicate with drivers on operations that are directly related to their work at hand
Confirm all outbound shipments are dropped on time
Communicate with customers if timing on pickup/delivery must be revised
Operations
Review footage on security cameras when needed
Identify loss in sales and try to obtain business
identify problems and create solutions
Prepare, fix, audit and or create jobs for drivers
Create policy and procedures (with consultation of others)
Projected future operations
Solve short term daily issues, as well as future issues that will affect operations
Process driver paperwork
Communicate with dispatch and customer service on operations
Be available for any incidents after/before hours that may occur outside of normal on duty time
Work with all departments in order to have operations succeed
Resolve any operational issues that occur. (missed drops/deliveries/recoveries)
Resolve escalated operations issues that occur
Clarify addresses and delivery instructions as needed
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift- 11:00am-7:00pm
Day shift
Monday to Friday
Experience:
Dispatching: 2 years (Preferred)
Office administration: 2 years (Preferred)
Customer service: 2 years (Preferred)
transportation industry: 2 years (Preferred)
Work Location: In person
Employment Type
FullTime
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