Operations Specialist

Express Employment | Racine, WI

Posted Date 10/01/2024
Description

Customer Service

  • Answer phone calls from internal and external customers and work through any issues that arise Enter shipments
  • Respond to emails in a prompt matter and enter information
  • Provide quotes for special projects and requests
  • Provide quotes when requested
  • Track delivery appointments
  • Schedule delivery appointments
  • Communicate shipment information
  • Respond to customer inquiries in a timely manner
  • Engage in active listening, confirm/clarify information that customers may need
  • Resolve customer requests that may conflict with other due dates
  • Ability to diffuse situations that may involve angry customers
  • Build lasting relationships with customers based on trust in providing quality service
  • Utilize Crown Data Systems and other servers/tools
  • Take part in training and other learning opportunities that expand knowledge within the company and the position.
  • Coordinate shipment requests with pre-set routes
  • Report and investigate damaged or short shipments

Dispatch

  • Correspond with all outside drivers, copy down license information
  • Be cognizant of time as well as location of all drivers throughout the day. This is to make sure we are Prepare, fix, audit and or create jobs for drivers
  • Keeping up with time sensitive in/and or outbound shipments.
  • Communicate with drivers on operations that are directly related to their work at hand
  • Confirm all outbound shipments are dropped on time
  • Communicate with customers if timing on pickup/delivery must be revised

Operations

  • Review footage on security cameras when needed
  • Identify loss in sales and try to obtain business
  • identify problems and create solutions
  • Prepare, fix, audit and or create jobs for drivers
  • Create policy and procedures (with consultation of others)
  • Projected future operations
  • Solve short term daily issues, as well as future issues that will affect operations
  • Process driver paperwork
  • Communicate with dispatch and customer service on operations
  • Be available for any incidents after/before hours that may occur outside of normal on duty time
  • Work with all departments in order to have operations succeed
  • Resolve any operational issues that occur. (missed drops/deliveries/recoveries)
  • Resolve escalated operations issues that occur
  • Clarify addresses and delivery instructions as needed

 

Benefits:

 

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

 

Schedule:

 

  • 8 hour shift- 11:00am-7:00pm
  • Day shift
  • Monday to Friday

 

Experience:

 

  • Dispatching: 2 years (Preferred)
  • Office administration: 2 years (Preferred)
  • Customer service: 2 years (Preferred)
  • transportation industry: 2 years (Preferred)

 

Work Location: In person

Employment Type
FullTime

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